Public Sector IT leaders are improving processes and reducing ticket volume by adopting ITSM platforms that align with the IT Infrastructure Library (ITIL) framework. These platforms offer numerous advantages – from better change and release management to a cohesive view of tickets and assets and expedited resolution times.

Join Government Technology and Team Dynamix for a live webinar to discover how your agency can leverage modern ITSM platforms and the ITIL framework to level up its IT Service Desk.

You’ll Learn:

• Why aligning to the ITIL framework results in better service desk outcomes
• How to improve resource capacity planning by integrating ITSM & project portfolio management (PPM)
• The value of Root Cause Analysis in extracting key performance insights

Complimentary:    $ 0.00