Learn how Carahsoft technologies and SuccessKPI work with government agencies to transform and modernize the physical and digital contact center. Hear first-hand from Maximus and SuccessKPI on how to support this transformation while managing the changing workforce with AI-powered, advanced data analytics to improve the citizen and employee experience.
During the webinar, attendees will take away the following learning objectives:
- Best practices for efficient digital transformation of the government contact center.
- Differences in how federal, state, and local governments manage workforce needs.
- Humans aren’t the challenge; data is the challenge. Improving the human experience is key unlocking to all data and insight.
Don’t miss out! Join us and register today. Please do not hesitate to reach out to us with any questions prior to the event.
Complimentary: $ 0.00