8 Barriers of Digital Service Adoption

Positive government agency service adoptions are becoming increasingly important as government agencies focus on creating seamless customer experiences (CX). Reducing barriers to digital service adoption and ensuring more users successfully switch requires government agencies to provide intuitive digital experiences that thoughtfully guides individuals through the process. In this session, experts will explore eight common barriers that impact digital service adoption and provide insights on how agencies can overcome them, leading to stronger outcomes.

Attendees will learn how to create a digital experience that:

• Eliminates confusion by providing clear instructions and visuals
• Encourages trust by displaying relevant information
• Increases engagement by providing users with information about the government agency’s services