- This event has passed.
Elevating Benefits Management: Redefining Customer Experience
June 29, 2023 @ 1:30 pm – 2:30 pm
The federal government has continued to refine current standards to better fit the needs of American people. Millions of Americans heavily rely on government-funded benefit programs to maintain their livelihoods. The stresses and burdens that come with interacting with the government, such as needing the services of Medicaid, Supplemental Nutrition Assistance, Social Security, etc. need to be eliminated in order to elevate the customer experience.
Strengthening the accessibility of the Federal government’s resources by reducing barriers and streamlining the processes are only two of the proposed strategies to reinforce the customer experience. This can be completed with modernization of programming, reducing administrative burdens, and utilizing new tools and technologies to offer a more simple and secure customer experience.
Tune into this webinar to hear experts discuss:
- What are the first steps in addressing the new customer experience requirements?
- What infrastructure needs to be in place to ensure that the American public is receiving the best care?
- What are some emerging technologies that will aid in fulfilling these new goals?
Complimentary: $ 0.00
